Orders & Delivery

Orders

We do not have an internet shopping basket, as we believe if you offer a unique or personalsed gift service, then you should provide an individual personalsed service, so we like to talk to our customers to determine their needs. So pick up the telephone and contact us, or e-mail us with your enquiry.

We will endeavour to incorporate your requests into a design, and where appropriate e-mail a copy of the design for approval.

Payment by cheque with order is our preferred method of payment.

Delivery

We only ship to UK postal addresses.

If you live elsewhere and would like to place an order please contact us for a quote.

We aim to ship all orders within 14 working days of receiving your payment (cleared funds); if we cannot, we will attempt to contact you and give you the option to cancel your order.

Please contact us if you require an item urgently.

Delivery charges are dependant upon goods and method of delivery.

Small non fragile items can be sent through normal post, but glassware must be shipped through Parcel Force.

As each item is individual, we can advise postage at time of order.

But, generally a standard vase should cost no more than £8.00 if sent by Parcel Force in secure and full protective packaging. This does not include insurance should goods be damaged in transit.

Returns & Complaints

If you change your mind please contact us within 3 days of placing your order.

We hope that you will be happy with your purchases, however you may return items in their original condition and packaging within 7 days of delivery and we will either exchange them or refund you. Please note that we are unable to refund postage costs unless the items are damaged or if we have made a mistake. For your own protection, you should ensure the items are adequately insured while in transit.

Personalised items cannot be returned unless they are damaged or if we have made a mistake.

If you are unhappy with any aspect of our service or products then please contact us.